Refund Policy

LEGAL REVIEW REQUIRED — a professional draft. Federal and state consumer law grants rights that this page cannot exclude, including for digital goods, and those rights differ from state to state. The refund window and processing time below are the owner’s stated policy and have not been reviewed by qualified counsel. Whether a “sales are final once delivered” position for digital products is enforceable in every state sold to has not been assessed.

Digital products — sales are generally final

Template kits are digital products, delivered immediately by download. Once a kit has been delivered or downloaded, the sale is generally final. A downloaded kit cannot be handed back the way a physical product can.

This is not a money-back guarantee and it is not a change-of-mind returns policy. Changing your mind after receiving or downloading a working kit does not by itself entitle you to a refund.

Refunds are still considered in the specific situations set out below, and nothing on this page removes any right you have under applicable law. Where the law gives you a refund right, that right applies regardless of what this page says.

When a refund may still be considered

A refund request is eligible for review in these situations:

Duplicate purchase or duplicate charge

If you were charged twice for the same kit, or bought the same kit twice by mistake, the duplicate is refunded in full.

Defective or inaccessible files

If the files are corrupt, will not download, or will not import, and we cannot resolve it with you, the purchase is refunded.

The wrong product was delivered

If you received a different kit from the one you bought and it cannot be put right, the purchase is refunded.

The product is materially not as described

If a kit is significantly different from what the product page described, it is refunded.

Serious technical fault

If a fault in the kit prevents normal use and cannot be fixed within a reasonable period, the purchase is refunded.

Where required by law

Where applicable law requires a refund in your circumstances, that refund is given.

When a refund will normally not be given

• You changed your mind after downloading a working kit.
• You bought the wrong kit but the correct one is available — we will usually exchange instead.
• You lack the skills or software described in the product requirements.
• You want a feature the product page never claimed the kit had.

These are general expectations rather than an absolute exclusion, and we do not refuse every request that falls outside the list above. Where consumer law gives you a right to a refund, that right applies regardless of what this page says.

How to request a refund

Send a request to libertymstudio@gmail.com or through the contact form, with your order number and a description of the problem. Giving us the chance to fix a technical issue first is usually faster than a refund.

Refund request window — 14 days. If you have a problem covered above, please submit your request within 14 days of purchase. This period is the window for submitting an eligible request. It is not a 14-day money-back guarantee and not a right to a refund on request. A request made after 14 days will still be considered where the law gives you a refund right, or where the problem could not reasonably have been discovered sooner.

How refunds are issued

Refunds are returned to the original payment method. Once a refund is approved, Liberty Web Kits processes it within 5–10 business days. After we have processed it, your bank or card issuer may take additional time before the money appears in your account; that part is outside our control.

Access to the refunded kit ends when the refund is processed, and continued use of its files is no longer licensed.